Frequently Asked Questions
Is everything listed on your website truly hand made?
Yes, all the items listed on our site are hand made in Texas.
Where are we located?
Our headquarters are in San Antonio, Texas.
Can I pick up my merchandise?
Yes, this must be coordinated, but we will certainly accommodate a customer pick up.
Do you ship anywhere in the United States?
Yes, this may require obtaining shipping quotes for certain parts of the United States.
Is it safe to use my credit card on the internet?
Yes, Very Texas Internet store has taken every precaution to safeguard your transaction. The credit card information you provide is handled with the utmost privacy and security.
What is the return policy?
All returns must have a prior approval and assigned return authorization number. All returns must be authorized within 5 days of being received. A restocking charge (20%) and inbound and outbound freight will apply to all returns. All returns must be repacked in its original container. Please
contact our customer service representatives for a return authorization.
What forms of payment do you accept?
Our online store accepts Visa, MasterCard, American Express, and the Discover Card.
How will my merchandise be shipped?
With the exception of furniture and special orders, you can expect to receive your order within 2 to 6 weeks depending on what you have purchased. Please
contact our customer service representatives for delivery time frames on furniture and special orders.
What is the cost for shipping?
The shipping and handling cost is based on a your merchandise total. All orders will be insured for the amount of the purchase. There will be additional shipping charges on "oversized" merchandise or merchandise that requires special packing. Merchandise too large for postal services will be shipped by a reliable freight carrier. Please
contact our customer service representatives for an estimate on freight deliveries.
